Mobile Servicing
Mobile Servicing allows consumer service organisations to extend self-service and targeted marketing to the mobile channel.
Designed for insurance companies, utilities and other consumer facing brands, Mobile Servicing creates a new opportunity to both migrate costs away from call centres and branch networks whilst improving customer satisfaction. Additionally, Mobile Servicing enables organisations to leverage the immediacy and convenience of a mobile phone to 'cross sell' and 'up-sell' to their customers.
Comprehensive services suite
Mobile Servicing provides a wide range of account management services, closely mirroring existing self-care web services. Consumers can view and query their accounts, manage & extend subscriptions, tariff packages or policies, pay bills and edit service preferences. In addition, it can be used to provide tailored offers to consumers for additional products and services.
Comes-as-standard
Monitise specialise in managing the complexity of mobilising products and services. Inherent in Monitise’s unique, market leading product portfolio are the following benefits:
Bank grade security: Monitise leverages its extensive financial services experience to ensure Mobile Servicing meets or exceeds industry standards for security and customer authentication.
Device coverage: Text based services ensure complete market coverage, whilst App or Browser based services are optimised to support over 2700 handsets. In addition, through strategic partnerships with operators and manufacturers, Monitise’s device coverage is regularly refreshed to ensure an optimal customer experience across the most popular devices being launched in market.
Configurability: Inbuilt flexibility ensures all Mobile Servicing can be configured to reflect your organisation including; branding, segmentation, charging models and available services.
Stability and scalability: Monitise’s approach to capacity planning ensures availability targets are maintained as your service grows. Monitise’s products are currently used to process millions of transactions every month with service availability exceeding 99.8%.
Integration: Fully flexible integration approach, which enables each customer to choose an integration method that suits their strategy:
- Direct connection into your core systems or web services
- Via third party value-added partners such as credit card issuers, membership and loyalty organisations
Customer management: Mobile Servicing is available with a comprehensive range of registration options, customer management, billing and reporting tools.
