ACCODE
FAQs
1. ACCODE on my mobile handset
2. Integrating ACCODE into your company's IT
Infrastructure
3. Compatibility with Mobile Networks
4. What are the Costs?
5. Using ACCODE
6. Security
7. Credentials
8. Lost & Stolen Phones
9. Miscellaneous
Are there any pre-requisites to using the service?
The user's handset must be either a Java-enabled (MIDP-1 or MIDP-2) or a Microsoft
Windows Mobile device and be GPRS enabled with the correct GPRS settings
What if my handset isn't GPRS enabled?
Your system administrator can enable GPRS on your handset by contacting the mobile operator.
It is an easy change to make if not already active.
What if my handset doesn't have the correct GPRS settings?
All of the mobile network operators and most manufacturers provide a service to download GPRS settings from their websites. The user just has to enter their mobile phone number and the operator will download the settings to their handset.
The relevant operator websites are:
www.o2.co.uk
www.orange.co.uk
www.t-mobile.co.uk
www.vodafone.co.uk
www.virginmobile.com
www.tescomobile.com
The relevant operator websites are:
www.o2.co.uk
www.orange.co.uk
www.t-mobile.co.uk
www.vodafone.co.uk
www.virginmobile.com
www.tescomobile.com
How do I get the application?
ACCODE is delivered 'over the air' to your phone wherever you are. It takes less than a
minute to download and install ACCODE. Your system administrator will be able to initiate this process for you.
Will the application run on all handsets?
ACCODE will run on nearly all Java-enabled and Microsoft Windows Mobile handsets.
Monitise have tested the application on over 300 different models of mobile phones and details are available on
this page of which phones have been tested and passed. Monitise continues to test almost all new phones that are
released to the market.
If your handset does not appear on this list, then it is highly likely that it will still be able to run ACCODE. It is recommended that you download ACCODE to the handset and try to generate a Passcode. If you encounter a problem, then please contact us so that we can investigate further.
If your handset does not appear on this list, then it is highly likely that it will still be able to run ACCODE. It is recommended that you download ACCODE to the handset and try to generate a Passcode. If you encounter a problem, then please contact us so that we can investigate further.
Are there any limitations?
Not really. ACCODE is only 36kb in size. Therefore, it fits on most Java enabled phones,
including those with limited memory. It provides end-to-end security for both Java MIDP-1 and MIDP-2 and Microsoft
Windows Mobile handsets.
Can the application be branded?
Yes, ACCODE may be branded with the customer's own logo, subject to a minimum order criteria and commercial agreement.
What is the penetration of Java handsets?
Carphone Warehouse estimate that of all handsets currently sold in the UK, 99% are Java enabled.
Where does the application reside on the handset?
It varies between manufacturers. For example, on a Nokia it is stored in Applications, Collection menu.
On a Motorola it is stored in the Java, Games menu.
2. Integrating ACCODE into your company's IT
Infrastructure
How does ACCODE work with my IT Infrastructure?
ACCODE integrates seamlessly with your existing VPNs, web servers and directories using industry standard
protocols such as RADIUS, LDAP and HTTP.
Do you support LDAP/AD?
Yes.
Will ACCODE work alongside my existing security solution?
ACCODE has been designed using open standards and will interoperate with other solutions. This enables an
easy changeover to ACCODE.
3. Compatibility with Mobile Networks
Will the application work over all mobile networks?
The ACCODE application is operator agnostic and will work over all the networks that have GPRS capability.
4. What are the Costs?
How much does ACCODE cost to implement?
ACCODE is cheaper and simpler than competing hardware-based 2FA security
solutions. There is an annual license fee per user that covers unlimited usage and support. The only other charge
is for a small server appliance and initial integration of ACCODE.
What is the cost each time I use ACCODE?
The cost per transaction is minimal and depends on tariff. However since getting a One-Time Passcode takes
less than 2k it is often free or a fraction of a penny. The most expensive pre-pay tariffs result in a charge
of around 1p.
Is there a cost difference between contract and pay-as-you-go?
It is anticipated that users will have contract phones. However, this is not a pre-requisite
and it will work equally well on a pay-as-you-go phone (provided that there is sufficient credit). Data costs are
dependent on tariff.
5. Using ACCODE
Do I need mobile network coverage for ACCODE to work?
NO. ACCODE has been designed to work whether you have coverage or not, since it has the ability to
generate offline passcodes. So, if you are in a hotel or a data centre, rest assured ACCODE will still work when you need it.
How do I generate my One-Time Passcode?
On your phone you simply select the ACCODE icon (usually from the applications
menu) and within a few seconds you will see on screen a 6-digit Passcode that will be valid for 60 seconds.
6. Security
How robust is the security?
ACCODE has been developed by Monitise, a world leading mobile banking, payments and security provider.
The security of the technology has been independently audited, approved and is designed to meet the stringent
standards demanded by the global banking industry.
7. Credentials
What previous experience does Monitise have in the world of mobile phones?
Monitise is the company behind the MONILINK and Monitise Americas mobile
banking and payments services which are used by customers of major banks and mobile operators in the UK and US.
Monitise has won a number of awards including the 2006 World Economic Forum award in recognition of its development of mobile phone-based banking services to work on any phone, on any network, in any country
Monitise has won a number of awards including the 2006 World Economic Forum award in recognition of its development of mobile phone-based banking services to work on any phone, on any network, in any country
8. Lost & Stolen Phones
What happens if the user loses their handset?
If the user permanently loses their mobile phone their user record can be
disabled in the system by the System Administrator as soon as they report the loss. This makes the application on
the handset unusable.
If they leave their phone at home, they can have an alternative phone temporarily provisioned provided that they can satisfy certain security criteria.
An added feature is that in an emergency the user can contact their System Administrator who can allocate a Passcode for temporary use once they have authenticated the user.
If they leave their phone at home, they can have an alternative phone temporarily provisioned provided that they can satisfy certain security criteria.
An added feature is that in an emergency the user can contact their System Administrator who can allocate a Passcode for temporary use once they have authenticated the user.
What is the security risk if a third party uses a lost or stolen phone?
Minimal - the 'imposter' can only gain a Passcode which is valid for 60 seconds. Without the owners
Username and PIN, the Passcode is cannot be used.
9. Miscellaneous
Does ACCODE function overseas?
Yes, provided a GPRS signal can be obtained, the user will receive a Passcode.
What happens if the user deletes the application from the handset?
The user will need to contact their System Administrator who will re-provision their handset. This will
only take a matter of seconds.
What happens if the user changes handsets?
The user will need to contact their System Administrator who will re-provision their new handset. This
will only take a matter of seconds.
What happens if the user changes mobile network operator?
Nothing, provided the user updates the phone's GPRS settings for their new operator,
then they can continue to use ACCODE.
Compatible Handsets
BenQ Siemens
CF75
E61
E61
BlackBerry
7100g
7100t
7100v
7100x
7130g
7130v
8100
8700f
8700g
8700v
8707v
7100t
7100v
7100x
7130g
7130v
8100
8700f
8700g
8700v
8707v
HTC
C550
C600
Lobster 700TV
MDA Mail
PPC-6800
S620
S710
XDA mini
C600
Lobster 700TV
MDA Mail
PPC-6800
S620
S710
XDA mini
LG
KG800
U300
U400
U800
U880
U890
U300
U400
U800
U880
U890
Motorola
C550
C650
C975
E1
E1000
E2
E398
K1
L2
L6
L7
PEBL
Q
SLVR
V220
V3
V300
V360
V3i
V3X
V3xx
V3xx
V400
V500
V525
V550
V551
V600
V620
V635
V8
V980
Z3
C650
C975
E1
E1000
E2
E398
K1
L2
L6
L7
PEBL
Q
SLVR
V220
V3
V300
V360
V3i
V3X
V3xx
V3xx
V400
V500
V525
V550
V551
V600
V620
V635
V8
V980
Z3
Nokia
2650
3100
3120
3125
3200
3205
3220
3230
3250
3500
3510
3510i
3600
3620
3650
5140i
5300
5500
6020
6021
6030
6060
6070
6100
6101
6103
6110 Navigator
6111
6120
6125
6126
6131
6136
6170
6200
6230
6230i
6233
6234
6260
6270
6280
6282
6288
6560
6600
6610i
6620
6630
6651
6670
6680
6681
6820
6822
7250
7250i
7270
7360
7370
7373
7610
7610i
7650
7710
8600
8800
E50
E60
E61
E65
E70
N70
N71
N72
N73
N75
N76
N77
N80
N81
N90
N91
N92
N93
N95
3100
3120
3125
3200
3205
3220
3230
3250
3500
3510
3510i
3600
3620
3650
5140i
5300
5500
6020
6021
6030
6060
6070
6100
6101
6103
6110 Navigator
6111
6120
6125
6126
6131
6136
6170
6200
6230
6230i
6233
6234
6260
6270
6280
6282
6288
6560
6600
6610i
6620
6630
6651
6670
6680
6681
6820
6822
7250
7250i
7270
7360
7370
7373
7610
7610i
7650
7710
8600
8800
E50
E60
E61
E65
E70
N70
N71
N72
N73
N75
N76
N77
N80
N81
N90
N91
N92
N93
N95
O2
XDA mini
Orange
C600
SPV M3100
SPV M700
SPVC500
SPVC550
SPV M3100
SPV M700
SPVC500
SPVC550
Sagem
MYX5-2
Samsung
C200
C207
C208
C210
C225
C230
D307
D357
D410
D415
D418
D500
D508
D600
D800
D820
D830
D900
D900i
E105
E217
E300
E310
E315
E316
E317
E330N
E335
E340
E350
E350V
E360
E370
E530
E600
E608
E610
E618
E620
E635
E710
E715
E720
E730
E750
E760
E770
E810
E860V
E880
E900
G600
i607 BlackJack
i830
P207
P400
P510
P518
P730
P735
P777
T309
T809
U600
X105
X200
X427M
X450
X458
X475
X480
X490
X495
X497
X620
X630
X640
X660
X680
X700
X800
Z140
Z140V
Z400
Z500
Z500V
Z510
Z540
C207
C208
C210
C225
C230
D307
D357
D410
D415
D418
D500
D508
D600
D800
D820
D830
D900
D900i
E105
E217
E300
E310
E315
E316
E317
E330N
E335
E340
E350
E350V
E360
E370
E530
E600
E608
E610
E618
E620
E635
E710
E715
E720
E730
E750
E760
E770
E810
E860V
E880
E900
G600
i607 BlackJack
i830
P207
P400
P510
P518
P730
P735
P777
T309
T809
U600
X105
X200
X427M
X450
X458
X475
X480
X490
X495
X497
X620
X630
X640
X660
X680
X700
X800
Z140
Z140V
Z400
Z500
Z500V
Z510
Z540
Sharp
GX15
GX20
GX25
GX29
GX30
GX20
GX25
GX29
GX30
Sony Ericsson
D750i
F500i
J300
J300i
K300i
K310i
K500i
K506
K508
K508i
K510i
K530i
K550i
K600i
K608
K608i
K610i
K700i
K750i
K770i
K800i
K810i
K850i
M600i
P990i
S600
S700a
S700i
T650i
V600i
V630i
V800
V800i
W200i
W300i
W500
W550i
W580i
W600
W600i
W610i
W660i
W700i
W710i
W800
W800i
W810i
W850i
W880i
W900i
W910i
W950i
Z1010
Z500
Z500a
Z520a
Z520i
Z525a
Z530i
Z550i
Z610i
Z710i
Z800
Z800i
F500i
J300
J300i
K300i
K310i
K500i
K506
K508
K508i
K510i
K530i
K550i
K600i
K608
K608i
K610i
K700i
K750i
K770i
K800i
K810i
K850i
M600i
P990i
S600
S700a
S700i
T650i
V600i
V630i
V800
V800i
W200i
W300i
W500
W550i
W580i
W600
W600i
W610i
W660i
W700i
W710i
W800
W800i
W810i
W850i
W880i
W900i
W910i
W950i
Z1010
Z500
Z500a
Z520a
Z520i
Z525a
Z530i
Z550i
Z610i
Z710i
Z800
Z800i
Sprint
PPC-6700
T-Mobile
Dash
MDA
MDA Compact III
SDA
MDA
MDA Compact III
SDA
Toshiba
G500
ZTE
F866
What if my handset does not appear on this list?
Even if your handset does not appear on this list it is still highly likely that it will be able to run Accode.
Ask your
system administrator to download Accode to your handset and then try to generate a passcode.
If you do encounter a problem then
please contact us and we will investigate further:
accodesupport@monitisegroup.com